Disabled people offered help with energy bills by free charity service

Households across the UK are bracing for another blow this autumn as the energy price cap is expected to rise again - just as temperatures drop and demand for heating increases. Ofgem recently announced a 2% increase on the energy price cap for the period covering October to December 2025, raising prices by around £2.93 a month for the average household.

For disabled people, who often face significantly higher energy costs, this may be particularly alarming. With life already costing more due to essential needs like heating to stay well or powering medical equipment, there is a growing concern about how many people will manage. However, as bills remain high, one charity is stepping in with free help that could make a difference.

Disability equality charity Scope is now encouraging anyone who is disabled or has a long-term health condition to contact its free Disability Energy Support service. With a team of experts, Scope is able to give advice on a range of issues including managing finances and debt, helping people understand their gas and electricity bills or even helping them gain access to benefits by putting individuals in contact with their suppliers.

The service is said to be open to any disabled person as well as households where one or more disabled people live, in England, Scotland and Wales. Alex Hazell, head of services at Scope said: "Life costs a lot more when you're disabled. We know many people are facing huge energy bills and racking up debt, but don't know where to turn.

"It is a hugely stressful and worrying situation, and with bills set to remain high again this winter, we want people to know they are not alone. Our expert advisers will talk through your situation and provide personalised support with whatever situation you are facing."

Since being set up in Novemember 2020, the service has supported over 35,000 households, saving them an estimated £6.6 million. When using the service, those who need it can expect to have phone appointments which can last up to 45 minutes with an energy adviser or emailed support containing advice tailored to individual situations. They will then receive a personalised action plan.

This plan will 'set out steps' that should be taken to resolve any problems that are being faced. According to Scope, it may include advice on contacting other services for further advice and support. If needed, adjustments can be made such as video calls with British Sign Language interpreters and language interpreters if people wish to talk in a language other than English.

There are other platforms out there that also provide free, help such as Citizens Advice which has been offering confidential advice online, over the phone and in person for the last 85 years. They give advice on benefits, work, debt and money, consumers, housing, family, law and courts, immigration and health. Another is Disability Rights UK which offer guidance and resources such as a benefits calculator, helplines and information for those who need it.

For more information on Scope's Disability Energy Support service, individuals can go to www.scope.org.uk/autumn or phone 0808 801 0828.

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